UNBRAIDED STUDIOS | TERMS & CONDITIONS
By booking an appointment with Unbraided Studios, you acknowledge and agree to the following terms and conditions.
LATE POLICY
A 20-minute grace period is permitted for all appointments.
Arrivals more than 20 minutes late will be subject to a $25 late fee.
Arrivals more than 45 minutes late will result in cancellation of the appointment and forfeiture of the deposit. This will not be considered a no-call/no-show for the purpose of the no-show fee outlined below.
Repeated lateness may result in restrictions on future bookings or refusal of future service.
CANCELLATIONS, NO-CALLS & NO-SHOWS
Deposits are non-refundable.
If you are unable to attend your appointment, please cancel or reschedule in accordance with the cancellation policy provided at the time of booking.
If you do not attend your scheduled appointment and have not contacted Unbraided Studios to cancel or reschedule, 50% of the scheduled service total will be charged to the card on file.
This charge helps cover resources reserved specifically for your appointment, including, but not limited to, studio time and scheduled labour.
No-call/no-show appointments may result in restrictions on future bookings or refusal of future service at Unbraided Studios.
SERVICE SELECTION & PRICING ADJUSTMENTS
Please carefully review all service descriptions, sizing guides and reference photos before booking to ensure you select the appropriate service.
If the service, size or style selected does not reasonably match your actual hairstyle or the complexity of the removal, Unbraided Studios reserves the right to adjust the service and price accordingly.
Where the appropriate service cannot be accommodated within the time reserved for your appointment, the service may need to be modified or rescheduled.
APPOINTMENT TIMES
Appointment durations displayed at booking are estimates based on the typical time required to complete each service. Actual service times may vary.
Factors that may affect the length or complexity of your appointment include:
Length of wear
Hair density and length
Level of maintenance
Shedding, tangling or matting
Size and construction of the installed style
Condition of the natural hair
Overall difficulty of removal
Please allow adequate time for your appointment and avoid scheduling time-sensitive commitments immediately afterward.
If significantly more time, labour or a different service is required than reasonably anticipated based on the appointment booked, any applicable service or pricing adjustment will be discussed with you before proceeding whenever possible.
SERVICE ASSESSMENT
Hair condition and removal complexity are assessed throughout your appointment.
If excessive matting, tangling, buildup, compromised hair or other circumstances substantially change the scope of the booked service, Unbraided Studios may recommend an alternative service, additional service time or rescheduling.
Where reasonably possible, significant changes to the service or price will be communicated before the additional work is performed.
ALLERGIES, SENSITIVITIES & SCALP CONDITIONS
Please disclose any known allergies, sensitivities, scalp conditions or other relevant concerns before your service begins.
Unbraided Studios uses professional salon-quality products throughout our services. Certain treatments may contain essential oils, tea tree oil, exfoliating ingredients or other active ingredients.
While reasonable care is taken when selecting and applying products, clients are responsible for disclosing known allergies and sensitivities before treatment.
Certain scalp treatments may not be performed where open cuts, sores, abrasions or other conditions are present that make the service unsuitable.
AGE POLICY
Unbraided Studios currently services guests ages 11 and older.
Due to the length, sensitivity and labour-intensive nature of our takedown and hair-care services, we are unable to accommodate younger children at this time.
GUEST POLICY
To maintain a calm, comfortable and efficient studio environment, additional guests are not permitted unless approved in advance.
Please arrive alone unless an accommodation has been discussed with Unbraided Studios before your appointment.
CLIENT RESPONSIBILITY & PRE-EXISTING HAIR CONDITION
Protective-style removal may reveal shedding, tangling, matting, breakage or other conditions that developed before the appointment or while the style was being worn.
Unbraided Studios is not responsible for pre-existing hair or scalp conditions, including damage associated with prolonged wear, previous services, improper maintenance, excessive tension, matting or tangling.
We will take reasonable care during the removal process and may discontinue or modify a service if continuing could compromise the integrity of the natural hair or scalp.
SAFETY & RESPECT POLICY
Unbraided Studios is committed to maintaining a safe and respectful environment for clients and staff.
We reserve the right to refuse, discontinue or decline future service in circumstances involving:
Harassment or threatening behaviour
Aggression
Disrespectful conduct toward staff
Repeated boundary or policy violations
Repeated excessive lateness or no-shows
Conduct that compromises the safety, comfort or professional operation of the studio
Serious or repeated violations may result in the client being prohibited from booking future appointments with Unbraided Studios.
FILMING & PRIVACY
We understand that takedown and hair-care services can feel personal and vulnerable.
Unbraided Studios may occasionally request permission to photograph or record portions of a service for educational, portfolio or promotional purposes.
Consent will be requested before client-focused content is captured or used for these purposes. Client faces will not be intentionally shown in promotional content without explicit permission.
Declining promotional photography or filming will not affect your service.
SECURITY & MONITORING
For the safety and security of clients, staff and the studio, security camera systems operate within designated areas of the studio.
PARKING & PERSONAL BELONGINGS
Clients are responsible for securing and monitoring their personal belongings and vehicles during their visit.
Unbraided Studios is not responsible for lost, stolen or damaged personal belongings or vehicles parked on or near the property, except where liability cannot legally be excluded.
REFUNDS & COMPLETED SERVICES
Deposits are non-refundable.
Due to the time, labour and resources involved in providing salon services, refunds are not issued simply because a client changes their mind after a service has been completed.
If you have a concern regarding your service, please communicate it to Unbraided Studios as soon as possible so the concern can be reviewed.
Nothing in these terms is intended to limit any rights or remedies that cannot legally be excluded under applicable law.
RIGHT TO MODIFY OR DISCONTINUE SERVICE
Unbraided Studios reserves the right to modify, postpone or discontinue a service where continuing may compromise the integrity of the client's hair or scalp, present a safety concern, or require substantially different work from the service originally booked.
Excessive matting or other unexpected conditions may require additional service time, a different service or a separate appointment.
ACKNOWLEDGEMENT
By booking an appointment with Unbraided Studios, you confirm that you have reviewed and agree to these Terms & Conditions and any applicable booking, cancellation and service policies presented during the booking process.